1、 Company Qualification and Compliance Commitment
Legal Business Declaration
Our company (Guangzhou Dowes Jewelry Co., Ltd.) is a legally registered and validly existing enterprise, holding qualification documents such as Business License, Tax Registration Certificate, Jewelry Production and Operation License, etc. All product production and export comply with the legal and regulatory requirements of China and target markets, including but not limited to the "Regulations on the Administration of Gold and Silver in the People's Republic of China" and the EU General Data Protection Regulation (DPR).
Quality Assurance System
Our company promises to strictly implement the ISO quality management system to ensure that our products comply with international standards such as EU CE certification and US FTC labeling specifications. Each piece of jewelry comes with a "Quality Appraisal Certificate" issued by the National Jewelry and Jade Quality Supervision and Inspection Center, indicating information such as color, weight, and material.
2、 Declaration of Compliance for Raw Materials and Supply Chain
Non conflict minerals and legal sources
Precious metals and gemstones: The purchase of gold, silver and other raw materials strictly follows the unified purchase and allocation plan of the People's Bank of China. Diamond transactions are completed through the Shanghai Diamond Exchange, and the Kimberley Process Certificate is held to ensure that there is no source of conflict.
EU market compliance: For the export of metal jewelry to the EU, our company declares that all raw materials are not from Russian sources and can provide a "Non Russian Material Declaration" and supplier traceability certificate as needed.
Environmental Protection and Ethical Procurement
Our company refuses to use materials from endangered species such as coral and ivory, prohibits the purchase of raw materials without CITES permission, and ensures that the supply chain complies with international labor rights standards.
3、 Customer rights protection and after-sales service
Quality dispute resolution
Warranty scope: Within one year from the date of delivery, if the product has defects in craftsmanship or material, our company provides free repair or replacement services (excluding human damage, natural disasters, etc.).
Third party re inspection: If the customer has doubts about the quality, they can entrust international authoritative institutions such as GIA and HRD for re inspection, and the relevant costs will be borne by the responsible party.
Transaction Transparency and Privacy Protection
All trade documents (contracts, invoices, packing lists) are authentic, complete, and transmitted through encrypted channels to protect customer data security.
Customer information is only used for order fulfillment and will never be disclosed to third parties without authorization.
4、 Special Statement on International Trade Compliance
Tariffs and document support
Our company assists clients in applying for a Certificate of Origin (such as FORM E) to enjoy tariff reductions in the ASEAN Free Trade Area; Provide DDP (Delivered Duty Paid) services to reduce customs clearance risks.
Intellectual Property Commitment
All designs containing cultural elements have obtained copyright authorization. Before exporting counterfeit products, customers need to sign an "Intellectual Property Compliance Confirmation" to avoid infringement disputes.
5、 Dispute Resolution and Legal Liability
Dispute Resolution Mechanism
In case of trade disputes, priority should be given to resolving them through friendly negotiations.
Legal Disclaimer
Our company declares that there are no pending legal disputes with other enterprises. If any customer losses are caused by false statements, we are willing to bear all legal responsibilities.