Refund policy

REFUND POLICYReturnsExchanges / Refunds will be given up to30 daysfrom when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase.All returns must be unused, unworn and resellable conditions. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense.DOWES JEWELRY INCdoes not provide prepaid shipping labels.The item must be returned with its original packing.Shipping fees are not refundable.If you want to exchange within the return window for a different size or style, you can return the item and place a new order for the size or style that you desire.There will be a 15% restocking fee for all refunds. Once a return is approved, customers have5 days to send back their purchase. Returns postmarked after5 days will be refused and sent back at the customers expense.Please allow up to 5 business days after your exchange has been processed for your item(s) toship (exclusions apply for items on back-order).DOWES JEWELRY INC will provide domestic prepaid return labelsonlyin the event that we have made a mistake. Example: IfDOWES JEWELRY INCwere to send you the incorrect piece of jewelry.Custom items are not subject to return, due to the fact that each piece is made to order.Sale ItemsSale items can be returned for exchange / store credit only.We do not offer refunds on any sale items.
AllMade-to-Order Itemsales are final.We do not offer refunds, exchanges, replacements.Refused or Unclaimed PackagesPackages shipped within the United States that are sent back to us because they are either refused or unclaimed are subject to a 20% restocking fee. Shipping fees are non refundable and will be deducted from the merchandise refund.International Refused ShipmentsCustomers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to DEWES JEWELRY INC, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.DOWES JEWELRY INCLifetime Guarantee:We are fully committed to creating and providing the best standard of jewelry, which is why we offer a Lifetime DOWES JEWELRY INCGuarantee for all purchases of gold plated/vermeil jewelry. If your product arrives damaged or has any manufacturing defect after your purchase, our guarantee entitles you to a one-time exchange of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage).In the unlikely event of additional damage to your item, we charge 50% repair fee of the full value paid, or we will valuate the exact repair fee accordingly, you need to return the damaged product to us. per product which can be transferred via PayPal. Please reach out to duoweizhubao@outlook.com for details.*DOWES JEWELRY INCLifetime Guarantee does not cover lost or stolen items*

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at duoweizhubao@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at duoweizhubao@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at duoweizhubao@outlook.com.